FAQ

How much time does it take for a refund? Back to the Top

Once you have received your order, we will initiate a refund within 3-5 business days. In case, a customer eligible for a refund code does not wish to have a refund code, the amount of transfer will take further 5-7 business days.

When does a refund scenario arise? Back to the Top

Refunds will be made for the following cases:

1. Out of stock items

2. Missing items

3. Damaged, rotten or expired items – For such issues, customers are expected to mail us at [email protected] with relevant pictures of the product/products you have issues with. On verification of the pictures by our team, the refund will be initiated accordingly.

What is the latest date i am able to raise a concern about my delivery? Back to the Top

For all items ordered on Dei, we would require customers to inform us about any issues within 24 hours. This is to help us resolve any issues and serve you better.

Invite Dei
Invite a friend & Get S$10 Learn more

About DEI

Dei is an online portal that fulfills the daily needs of the Asian community in Singapore. We focus on sourcing for specialty products for the local community. A one-stop shopping portal to fulfil your daily essentials, we go the distance to ensure unparalleled customer service and convenience for our customers.

Hosting over 10,000 products and the widest range and variety of Indian goods, we are constantly increasing our product range to ensure everyone gets their shopping done from any store and have it delivered at a go straight to your homes at one delivery charge.