FAQ

How do I contact customer service? Back to the Top

Our customer service team can be reached at +65-63526033 or via email at [email protected] or even through our social media pages on Facebook (https://www.facebook.com/shopdei/) and Instagram (https://www.instagram.com/dei_sg/)

What are your timings to contact customer service? Back to the Top

Our customer service team is available from Monday to Saturday from 9:00AM to 6:00PM. 

How can I give feedback on the quality of customer service? Back to the Top

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Dei. Do write to us [email protected] in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee? Back to the Top

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details of your order as well as the issue you faced.

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About DEI

Dei is an online portal that fulfills the daily needs of the Asian community in Singapore. We focus on sourcing for specialty products for the local community. A one-stop shopping portal to fulfil your daily essentials, we go the distance to ensure unparalleled customer service and convenience for our customers.

Hosting over 10,000 products and the widest range and variety of Indian goods, we are constantly increasing our product range to ensure everyone gets their shopping done from any store and have it delivered at a go straight to your homes at one delivery charge.